CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at glamlifestyle360@gmail.com

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FAQ

 
How do I track my order?
 

Once your order is shipped, a tracking number will be provided within 1 business day.  Please use that number to track you order. Please understand that due to COVID-19, delivery times may vary between 2-3 business days.

 

Please allow 24 hours after the item has left, to track your package online with USPS.

 

What are your delivery options?

Priority /Free Shipping orders are processed within a 48 to 72 hour from the date of purchase.  Orders placed on the weekend, holidays, or when Glam Lifestyle 360 is closed will be processed the next business day.

Address Verification 

Due to cardholder security all orders must be shipped to the credit card billing address, we do not ship to alternate addresses  for (examples include: gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.

 

Priority and  Free Shipping (when offered) is 5 to 7 Business Days
If within the continental US, your order should be received within 5 to 7  business days.  Once your order has left our store, we will then send out an email to you with your tracking info.  Please allow 24 hours after the item has left, to track your package online with USPS.

 

Unverifiable Addresses
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite Numbers and always make sure you are using the correct zip code and city.    

 

Shipping to an Alternate Address
Because cardholder security is important to us; Glam Lifestyle 360 does not allow shipping to an address that is different that your credit card billing address.  Any attempts to use a different address (such as work/friends house) will result in a pending authorization.  This pending authorization will automatically be refunded within 3 to 5 business days and your order will not be processed.

How do I return an item?
 

If an item needs to be returned at the cost of the customer, please email us prior to sending so that we are aware. You will then be provided with the mailing address to send your item and inform us of your method of shipping. We are not responsible for items that may get lost in return shipment. Please make sure to send your item with a tracking method.

How can I contact your couriers?
 

Glam Lifestyle 360 uses the USPS as courier. If customer request & pays for expedited shipping at an additional cost, the courier will then be UPS.

 

SOMETHING WRONG? 
Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at orders@glamlifestyle360@gmail.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through our warehouse to try to avoid such issues as much as possible.

 

Do you provide International delivery?
 

At this time we do not provide International delivery. We will update our site as soon as that is an option. 

Refused Packages
If your package refused or return  from USPS; you're responsible for the shipping cost to re-ship package. Glam Lifestyle 360 does not issue refunds. 

 

Lost Packages 
Glam Lifestyle 360 is not responsible for lost packages due to USPS error. We, Glam Lifestyle 360 does not issue refunds.

 

What is your returns policy?
 

Glam Lifestyle 360 does except returns for exchange/store credit ONLY. Please see our Return Policy for detailed information.